Privacy Policy
Last updated: 8 August 2026
1. Introduction
This Privacy Policy explains how Modern Laundry may handle information when you browse our Sharjah carpet-cleaning website, use its English or Arabic pages, interact with its features, or contact us through WhatsApp.
2. Information We May Collect
This website does not currently use a lead form. If you choose to contact us through WhatsApp, you may voluntarily provide your name, phone or contact details, carpet or service details, photographs, location information, and other information needed to answer your enquiry or arrange service.
3. Information Collected Automatically
When you visit, limited technical and usage information may be collected, such as the page or route visited, browser and device information, approximate geographic or technical data, referral information, traffic source, campaign parameters, language selection, and interactions with WhatsApp buttons, videos, FAQs, or the Before-and-After tool.
4. Google Analytics and Google Tag Manager
The website may use Google Tag Manager and Google Analytics 4 to help us understand visits, page performance, device types, language usage, interaction patterns, and traffic sources. These tools help us evaluate and improve the website; their internal implementation identifiers are not displayed here.
5. Google Ads and Advertising Attribution
If you arrive through advertising, the website may receive attribution parameters such as gclid, gbraid, wbraid, and UTM parameters. These identifiers help us understand advertising performance and the customer journey from an advert to a website interaction or enquiry.
6. WhatsApp Communications
Selecting a WhatsApp button redirects you to WhatsApp. Information you send there is handled through WhatsApp and becomes part of your customer-service interaction with Modern Laundry. WhatsApp operates under its own privacy practices, and Modern Laundry does not control WhatsApp’s platform-level data handling.
7. How We Use Information
We may use information to respond to enquiries, prepare or confirm service quotes, arrange carpet collection and return, provide customer service, understand website and campaign performance, maintain website operation, and improve our services and communications.
8. Cookies and Similar Technologies
The website and its service providers may use cookies, browser storage, or similar technologies for analytics, attribution, remembering campaign parameters, and improving website operation. Availability and behaviour may depend on your browser and privacy settings.
9. Third-Party Services
The website may interact with services provided by Google, WhatsApp, YouTube, and technical hosting or website providers. These third parties may process information under their own terms and privacy practices. We encourage you to review the relevant provider policies when using those services.
10. Data Security
We use reasonable administrative and technical measures appropriate to the information and services involved. No internet transmission or storage method can be guaranteed to be completely secure.
11. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including customer service, operational, legal, accounting, and analytics needs.
12. Your Choices
You may choose not to contact us, manage cookies and storage through your browser, use available browser or device privacy controls, and contact Modern Laundry with privacy-related questions.
13. Children’s Privacy
The service is intended for customers arranging household or commercial cleaning services and is not designed to knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this policy when our website, services, or privacy practices change. The date shown at the top identifies the latest published version.
15. Contact Us
For privacy-related questions, contact Modern Laundry at Customerservice@modernlaundry.net.